Refund Policy

Introduction

At Eminora, we want our customers to have a smooth and satisfactory shopping experience. This Refund Policy explains the conditions under which refunds, returns, and cancellations may be accepted for purchases made through https://myeminora.com/.

By placing an order with us, you agree to the terms of this Refund Policy.

Order Cancellation

You may request cancellation of your order before the order has been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible using the contact details available on our website.

If your cancellation request is approved, the eligible refund will be processed to the original payment method.

Return Eligibility

Products may be eligible for return if they are:

• Damaged or defective when received.
• Incorrect products delivered.
• Significantly different from the product ordered.
• Eligible for return under the specific product’s return conditions.

Products must generally be returned in their original condition, unused, and with the original packaging, tags, accessories, and other items supplied with the order.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be required to provide photographs, videos, order details, or other information to help us verify the issue.

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, return, refund, or other suitable solution.

Non-Returnable Items

Some products may not be eligible for return or refund, including products that:

• Have been used, altered, or damaged after delivery.
• Are personalized or customized specifically for the customer.
• Are returned without the original packaging or required accessories.
• Are otherwise identified as non-returnable on the product page.

Refund Process

Once an eligible return or cancellation has been approved, we will initiate the refund using the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Eminora is not responsible for delays caused by banks, payment processors, or other financial institutions.

Partial Refunds

In certain circumstances, only a partial refund may be provided. This may apply where:

• The returned product is not in its original condition.
• The product has been used or damaged after delivery.
• Parts, accessories, or original packaging are missing.
• The product does not meet the applicable return conditions.

Shipping Charges

Original shipping charges may be non-refundable unless the return or cancellation is due to an error on our part, a defective product, or an incorrect product being delivered.

Where a customer is responsible for returning an eligible product, return shipping costs may be the responsibility of the customer unless otherwise stated.

Refund for Cancelled Orders

If an order is successfully cancelled before processing or shipment, the eligible amount will be refunded to the original payment method.

If the order has already been processed or shipped, the cancellation request may be treated as a return request and will be subject to the applicable return conditions.

How to Request a Refund or Return

To request a refund or return, please provide:

• Order number.
• Customer name.
• Contact information.
• Reason for the return or refund request.
• Photographs or other supporting information, where applicable.

Please contact Eminora through the contact information provided on our website.

Processing Time

Refund requests will be reviewed after we receive the required information and, where applicable, the returned product.

Once approved, the refund will be initiated within a reasonable processing period. The time taken for the funds to reach your account may vary depending on your payment method and financial institution.

Fraudulent or Unauthorized Transactions

Eminora reserves the right to investigate transactions that appear fraudulent, unauthorized, or suspicious.

Orders associated with suspected fraud or misuse may be cancelled, withheld, or declined, subject to applicable laws and regulations.

Changes to This Refund Policy

Eminora reserves the right to update or modify this Refund Policy at any time.

Any changes will become effective when the updated policy is published on this page. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding refunds, returns, or cancellations, please contact us through the contact information available on our website.

Website: https://myeminora.com/