Return Policy

Introduction

At Eminora, we aim to provide our customers with quality products and a smooth shopping experience. This Return Policy explains the conditions and process for returning products purchased through https://myeminora.com/.

Return Eligibility

A product may be eligible for return if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product is significantly different from the product ordered.
• The product is otherwise eligible for return according to the product-specific return conditions.

To be eligible for a return, the product should generally be unused and returned in its original condition, packaging, tags, accessories, and other items supplied with the order.

Products Not Eligible for Return

Certain products may not be eligible for return, including:

• Products that have been used, altered, or damaged after delivery.
• Customized or personalized products.
• Products returned without original packaging or accessories.
• Products specifically marked as non-returnable on the product page.
• Products that cannot be returned due to their nature or applicable restrictions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be required to provide photographs, videos, order details, or other information to help us verify the issue.

After reviewing the request, Eminora may offer a replacement, return, refund, or another appropriate resolution.

Return Request Process

To request a return, please contact Eminora using the contact information available on our website.

Please provide:

• Order number.
• Customer name.
• Contact information.
• Reason for the return.
• Photographs or other supporting information, where applicable.

We will review your request and provide further instructions if the return is approved.

Return Shipping

If a return is required because we delivered a damaged, defective, or incorrect product, Eminora may cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs unless otherwise stated.

Inspection of Returned Products

All returned products may be inspected after we receive them.

If the product does not meet the applicable return conditions, Eminora reserves the right to reject the return or provide an appropriate partial resolution.

Refund After Return

Once an eligible returned product has been received and inspected, any applicable refund will be processed according to our Refund Policy.

The refund will generally be issued to the original payment method.

Changes to This Return Policy

Eminora reserves the right to update or modify this Return Policy at any time.

Any changes will become effective when the updated policy is published on this page.

Contact Us

If you have any questions regarding our Return Policy, please contact us through the contact information available on our website.

Website: https://myeminora.com/